Customers join the queue from their phone — no tickets, no crowding, no hardware.
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Customers scan a QR at the entrance and receive a digital token right in the WhatsApp chat — contactless, paperless, nothing to install.
Automatic updates as the line moves, a reminder as their turn nears, and a call-up message when the counter is ready.
Customers wait wherever they like — the queue follows them on their phone.
Staff call the next customer, transfer between services and see live wait times.
Wait times, peak hours and per-counter performance — measured, not guessed.
Runs on the ORCA core alongside your POS, CRM and appointment data.
Everything a service floor needs, delivered through the chat the customer already has open.
The token number lives on the customer's WhatsApp screen — no paper slips, no kiosk required.
One message returns the live picture: people ahead, estimated wait, per branch — anywhere, anytime.
Push opening hours, current occupancy and required-documents checklists so customers arrive prepared and get served faster.
Send image and text campaigns to customers in the queue — the wait becomes a marketing channel.
A short satisfaction survey lands right after service — ratings captured while the visit is fresh.
No shared touchscreens, no consumables, no token printers to maintain — the queue runs on phones customers already carry.
Anywhere people queue for service, the line can move to WhatsApp.
Token-free branches — customers arrive minutes before their turn, not an hour early.
Patients wait in the car or café, not a crowded waiting room — with call-backs for delays.
High-volume counters with multilingual updates and clear service routing.
Walk-in waitlists without the pager hardware — a table-ready message brings guests back.
Customer collection, repairs and returns queues that keep shoppers browsing, not standing.
Appointment and walk-in flows merged into one orderly, trackable line.
Service reception queues with status updates while the customer waits in comfort.
Drivers and customers called to the counter only when their order is actually ready.
Customers who can leave and come back don't abandon the queue — premises stay calmer and ratings climb.
Updates in the customer's language — English, Arabic and more, automatically.
Works in the WhatsApp they already have — no app downloads, no sign-ups.
Route by service type, priority customers and counter skills — not just first-come.
Phone joiners and kiosk-ticket holders stand in the same line, called from one console.
Live wait times, occupancy and abandonment with graphical reports — assign agents where the queue actually is.
Live in days, not months — no hardware to install. Book a demo with your own service flow.
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