Support That Keeps You Running
Every ORCA deployment includes a named support path — no ticket black holes.
Help Desk
Same-working-day response on calls and tickets, with clear ownership until resolved.
Raise a ticket →Remote Support
Secure remote sessions for diagnosis, fixes and configuration — most issues end here.
Request a session →On-Site Engineers
When hands are needed on hardware, our engineers come to your site.
Book a visit →Training & Onboarding
Role-based training for cashiers, operators and managers at go-live and after.
Request training →Updates & Patches
Scheduled updates with release notes — improvements without surprises.
Ask about updates →Documentation
Guides and how-tos for daily tasks, closing routines and troubleshooting.
Browse datasheets →RMA & Warranty
Hardware returns and warranty claims handled with your invoice and serial — tracked to closure.
Start an RMA →Contact the Help Desk
Reach a person who owns your issue until it's resolved.
Email the help desk
[email protected] — include your company name and, for hardware, the serial number.
Email us →Raise a ticket
Use the support form — every ticket gets an owner and a reply the same working day.
Open the form →Product Documentation
Datasheets for every ORCA platform — download the PDF or open the product page.
Orca ERP
One platform for the whole business — sales, stock, accounting, people and projects, in sync.
Product page → Datasheet ↓OrcaPos — Restaurant
From order to kitchen to bill — service that never slows down.
Product page → Datasheet ↓OrcaPos — Supermarket
Barcode-fast lanes, weighed items and promotions that just work.
Product page → Datasheet ↓OrcaPos — Bar & Sheesha
Open tabs, long sessions and busy nights — under control.
Product page → Datasheet ↓OrcaNu Time Attendance
From punch to payroll — attendance that computes itself.
Product page → Datasheet ↓Orca Sentinel VMS
Every camera, every site, one screen — video management without the sprawl.
Product page → Datasheet ↓Orca Scribe
Typing-centre management — applications, documents, tokens and billing on one counter screen.
Product page → Datasheet ↓FWA26F
Wide-angle dynamic face recognition terminal with RFID — built for high-traffic doors and lobbies.
Product page → Datasheet ↓Need Help Right Now?
Raise a ticket or email the help desk — we respond the same working day.
Contact Support