Every ORCA deployment includes a named support path — no ticket black holes.
Same-working-day response on calls and tickets, with clear ownership until resolved.
Secure remote sessions for diagnosis, fixes and configuration — most issues end here.
When hands are needed on hardware, our engineers come to your site.
Role-based training for cashiers, operators and managers at go-live and after.
Scheduled updates with release notes — improvements without surprises.
Guides and how-tos for daily tasks, closing routines and troubleshooting.
Hardware returns and warranty claims handled with your invoice and serial — tracked to closure.
Raise a ticket or call the help desk — we respond the same working day.
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