*Images are for illustrative purposes. Actual product appearance may vary.
Customers join the queue from their phone. No tickets, no crowding, no hardware.
- Scan a QR code and get a digital token in WhatsApp
- Live position updates and a call-up message when it's their turn
- Counter console to call, transfer and track wait times
- Service analytics: wait times, peak hours, per-counter performance
- Apps to Install
- 0
- Messages to Join the Queue
- 2
- Of Waiting Done Anywhere
- 100%
- Console for Phone & Kiosk Tickets
- 1
Works with Queue Management hardware
A Queue That Lives in the Customer's Pocket
Scan, Join, Get a Token
Customers scan a QR at the entrance and receive a digital token right in the WhatsApp chat — contactless, paperless, nothing to install.
Live Position Updates
Automatic updates as the line moves, a reminder as their turn nears, and a call-up message when the counter is ready.
No Waiting-Room Crowds
Customers wait wherever they like — the queue follows them on their phone.
Counter Console
Staff call the next customer, transfer between services and see live wait times.
Service Analytics
Wait times, peak hours and per-counter performance — measured, not guessed.
ORCA Integration
Runs on the ORCA core alongside your POS, CRM and appointment data.
The Token Is Just the Start
Everything a service floor needs, delivered through the chat the customer already has open.
Digital Token in the Chat
The token number lives on the customer's WhatsApp screen — no paper slips, no kiosk required.
Check Status Anytime
One message returns the live picture: people ahead, estimated wait, per branch — anywhere, anytime.
Branch Broadcasts
Push opening hours, current occupancy and required-documents checklists so customers arrive prepared and get served faster.
Promotions & Announcements
Send image and text campaigns to customers in the queue — the wait becomes a marketing channel.
Feedback in the Same Chat
A short satisfaction survey lands right after service — ratings captured while the visit is fresh.
Contactless & Cost-Effective
No shared touchscreens, no consumables, no token printers to maintain — the queue runs on phones customers already carry.
Why Queues Move to WhatsApp
Features & Benefits
| Fewer Walk-Aways | Customers who can leave and come back don't abandon the queue — premises stay calmer and ratings climb. |
|---|---|
| Multilingual by Default | Updates in the customer's language — English, Arabic and more, automatically. |
| Nothing to Install | Works in the WhatsApp they already have — no app downloads, no sign-ups. |
| Smart Routing | Route by service type, priority customers and counter skills — not just first-come. |
| Works With Ticketing Hardware | Phone joiners and kiosk-ticket holders stand in the same line, called from one console. |
| Management Dashboard | Live wait times, occupancy and abandonment with graphical reports — assign agents where the queue actually is. |
Every Waiting Room, Reinvented
Anywhere people queue for service, the line can move to WhatsApp.
Banks & Exchange Houses
Token-free branches — customers arrive minutes before their turn, not an hour early.
Hospitals & Clinics
Patients wait in the car or café, not a crowded waiting room — with call-backs for delays.
Government Service Centers
High-volume counters with multilingual updates and clear service routing.
Restaurants & Cafés
Walk-in waitlists without the pager hardware — a table-ready message brings guests back.
Retail & Service Counters
Customer collection, repairs and returns queues that keep shoppers browsing, not standing.
Embassies & Visa Centres
Appointment and walk-in flows merged into one orderly, trackable line.
Automotive Service
Service reception queues with status updates while the customer waits in comfort.
Delivery & Pickup
Drivers and customers called to the counter only when their order is actually ready.
Resources
Put Your Queue on WhatsApp
Live in days, not months — no hardware to install. Book a demo with your own service flow.
Book a Demo