*Images are for illustrative purposes. Actual product appearance may vary.
Contracts, scheduled visits, tickets and renewals — keep every maintenance promise, profitably
- AMC Contracts & Renewals
- Scheduled Visits
- Service Tickets
- Technicians & Parts
- Billing & Invoicing
- Reports & Dashboards
- Timeline per Contract
- 1
- Visits Logged
- 100%
- Lapsed Renewals
- 0
- Jobs Closed Unbilled
- 0
Every Contract Honoured, Every Visit Billed
ORCA Service & AMC Management is built for companies that maintain what they sell — security systems, IT, MEP, equipment. It keeps every annual maintenance contract, scheduled visit and breakdown call on one timeline.
Contracts renew on time, preventive visits are scheduled and logged, tickets reach the right technician, and every job ends in an invoice — nothing slips between the site and the office.
Nothing Slips
Contract expiries and visit due-dates surface automatically — renew and schedule before the customer calls.
Nothing Unbilled
Every visit, call-out and part carries its charge — closed jobs reconcile to invoices.
Bilingual & VAT-Ready
English/Arabic prints and GCC VAT built in — compliant out of the box.
Multi-Branch
Run several branches and teams from one login with per-branch books and a group view.
Service & AMC shares the ORCA data core — contract revenue flows into accounting, technician time feeds payroll, and parts come off the same stock ledger the rest of the business uses.
Everything the Service Desk Needs
Modules
| AMC Contracts & Renewals | AMC contracts with covered equipment, visit frequency and value — expiry tracked, renewals raised before the lapse. |
|---|---|
| Scheduled Visits | Preventive-maintenance visits auto-scheduled from the contract — with technician assignment and completion reports. |
| Service Tickets | Breakdown calls logged as tickets with priority, status and history — from first call to closure. |
| Technicians & Parts | Assign jobs to technicians, track time on site and parts consumed — stock-deducted from the van or store. |
| Billing & Invoicing | Contract invoices, call-out charges and parts billed on the same ledger — VAT and bilingual prints included. |
| Reports & Dashboards | Live view of contracts expiring, visits due, open tickets and technician load — per branch and group-wide. |
From the contract to the closing invoice — one shared customer base and ledger.
Resources
See It on Your Contracts
Book a live demo with your own contracts and visit schedule — we set it up, you drive.
Book a Demo